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Contacting Technical Support

Access to Technical Support is a benefit available to Premier Service subscribers. However, Technical Support also provides assistance with installation as well as with pre-sales technical-related questions.

Whenever possible, we prefer that users contact us via email. An email message receives an automatic acknowledgment. Via email, you can send copies of your Mathematica sessions, notebooks, and pieces of Mathematica code for our review.

Licensed Users of All Products Except Mathematica for Students

In the U.S. and Canada:
Wolfram Research, Inc.
100 Trade Center Drive
Champaign, IL 61820-7237
USA
email: support@wolfram.com
web: http://www.wolfram.com/services/techsupport/supportform
fax: +1-217-398-0747
phone: +1-217-398-6500
hours: 8am-7pm Monday-Thursday, 8:30am-5pm Friday
U.S. Central Time (GMT -6)

In all other regions:
Contact your local reseller for technical support. International users who have Premier Service may also contact the U.S. office directly.

Licensed Users of Mathematica for Students

Questions should be sent to the student forum. Students with Premier Service can receive assisted support by sending email to student-support@wolfram.com.