Contacting Technical Support

Access to Technical Support is a benefit available to Premier Service subscribers. However, Technical Support also provides assistance with installation as well as with pre-sales technical-related questions.

Before contacting us, please read Some Hints for Getting Good Technical Support and check the existing online FAQs. Whenever possible, we prefer that users contact us via email. An email message receives an automatic acknowledgment. Via email, you can send copies of your Mathematica sessions, notebooks, and pieces of Mathematica code for our review.

Licensed Users of All Products Except Mathematica for Students In the U.S. and Canada: Wolfram Research, Inc. 100 Trade Center Drive Champaign, IL 61820-7237 USA email: support@wolfram.com web: http://www.wolfram.com/services/techsupport/supportform fax: +1-217-398-0747 phone: +1-217-398-6500 hours: 8am-7pm Monday-Thursday, 8:30am-5pm Friday US Central Time (GMT -6) In all other regions: Contact your local reseller for technical support. International users who have Premier Service may also contact the U.S. office directly.

Licensed Users of Mathematica for Students Questions should be sent to the student forum. Students with Premier Service can receive assisted support by sending email to student-support@wolfram.com.